{"product_id":"customer-service-for-hospitality-and-tourism","title":"Customer Service for Hospitality and Tourism","description":"A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.","brand":"EMKA","offers":[{"title":"Default Title","offer_id":44965095375137,"sku":"9781915097149","price":76.02,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/3549\/8785\/products\/9781915097149.jpg?v=1681850049","url":"https:\/\/emka.si\/products\/customer-service-for-hospitality-and-tourism","provider":"EMKA","version":"1.0","type":"link"}