Service Encounters in Tourism, Events and Hospitality
Service Encounters in Tourism, Events and Hospitality
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter i
FIRTH, MIRIAM
Service Encounters in Tourism, Events and Hospitality
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter i
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9781845417260Mladinska knjiga ID
9781845417260Leto izida
2020Datum izida
30.01.2020Število strani
208Status dobavljivosti
7-10 delovnih dniZbirka
Aspects of TourismZaložnik
Channel View Publications LtdAvtor
Firth, MiriamDimenzije
154 x 234 x 11BIC
KJMV2,KNS,KNSGOpis
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries. 208 pages
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