Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind cus
DASU, SRIRAM,CHASE, RICHARD
Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind cus
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9780071809931Mladinska knjiga ID
9780071809931Leto izida
2013Datum izida
16.08.2013Število strani
240Status dobavljivosti
7-10 delovnih dniZaložnik
McGraw-Hill Education - EuropeAvtor
Dasu, Sriram,Chase, RichardDimenzije
235 x 163 x 21BIC
KJSUOpis
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
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