Difficult Conversations: How to Discuss What Matters Most

Name: Difficult Conversations: How to Discuss What Matters Most
Brand: PENGUIN BOOKS LTD
SKU: 265326
Price: 18.05 EUR
Availability: InStock

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18,05 €

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ISBN

9780140277821

Mladinska knjiga ID

265326

Leto izida

2000

Datum izida

10.05.2000

Velikost (šxdxv)

150 × 200 × 10

Status dobavljivosti

Na zalogi pri dobavitelju

Jezik

ANG

Založnik

PENGUIN BOOKS LTD

Avtor

, PATTON, STONE

Opis

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

Publisher and industry reviews

UK Kirkus review
Valuable analysis of just about any verbal interaction which goes beyond 'pass the butter, please'. Everybody has 'discussions' like the examples given here: where neither side says what's really on their mind, nobody is truly satisfied with the outcome and both parties come away with bad feelings, facing future awkwardness, resentment or worse. The authors hail from the Harvard Negotiation Project, part of Harvard Law School, and provide an intriguing breakdown of conversations into different formats, suggest some surprising new ways of looking at what's going on, learnign from the situation and adopting different strategies to resolve problems. (Kirkus UK)