Perfect Phrases for Customer Service, Second Edition
Perfect Phrases for Customer Service, Second Edition
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
BACAL, ROBERT
Perfect Phrases for Customer Service, Second Edition
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
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9780071745062Mladinska knjiga ID
9780071745062Leto izida
2011Datum izida
16.01.2011Število strani
256Status dobavljivosti
7-10 delovnih dniZaložnik
McGraw-Hill Education - EuropeAvtor
Bacal, RobertDimenzije
203 x 132 x 16BIC
KJSUOpis
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
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