Service Quality in Leisure, Events, Tourism and Sport
Service Quality in Leisure, Events, Tourism and Sport
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and t
BUSWELL, JOHN (FORMERLY OF UNIVERSITY OF GLOUCESTERSHIRE, UK),WILLIAMS, CHRISTINE (FORMERLY UNIVERSITY OF CENTRAL LANCASHIRE, UK),DONNE, KEITH (UNIVERSITY OF GLOUCESTERSHIRE, UK),SUTTON, CARLEY (UNIVERSITY OF CENTRAL LANCASHIRE, UK)
Service Quality in Leisure, Events, Tourism and Sport
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and t
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9781780645452Mladinska knjiga ID
9781780645452Leto izida
2016Datum izida
20.12.2016Število strani
322Status dobavljivosti
7-10 delovnih dniZbirka
CABI Tourism TextsZaložnik
CABI PublishingAvtor
Buswell, John (formerly of University of Gloucestershire, UK),Williams, Christine (formerly University of Central Lancashire, UK),Donne, Keith (University of Gloucestershire, UK),Sutton, Carley (University of Central Lancashire, UK)Dimenzije
246 x 190 x 20BIC
KJM,KNSG,KNSJ,KNSPOpis
This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.Pogosto kupljeno skupaj
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