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54 rezultatov

  • Ogled izdelka
    The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets(2011) ROBERT B MILLER
    Vezava: Mehka
    55,11 €
  • Ogled izdelka
    The Customer Rules: The 39 essential rules for delivering sensational service(2013) LEE COCKERELL
    Vezava: Mehka
    18,05 €
  • Ogled izdelka
    The Post-Pandemic Business Playbook - Customer-Centric Solutions to Help Your Firm Grow(2023) MINTZ, OFER
    COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no longer operate as before because their customers are no longer operating as before.
    Vezava: Mehka
    49,60 €
  • Ogled izdelka
    Values Economy(2021) WILLIAMS, ALAN,WILLIAMS, SAMUEL
    Establishing new dynamics through a shared consesus of values for better customer, business and client relations.
    Vezava: Mehka
    20,83 €
  • Ogled izdelka
    Data Driven: Harnessing Data and AI to Reinvent Customer Engagement(2018) CHAVEZ, TOM,O’HARA, CHRIS,VAIDYA, VIVEK
    Vezava: Trda
    44,46 €
  • Ogled izdelka
    Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations(2017) BERRY, LEONARD,SELTMAN, KENT
    The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America—now in paperback
    Vezava: Mehka
    34,73 €
  • Ogled izdelka
    Copy, Copy, Copy: How to Do Smarter Marketing by Using Other People's Ideas(2015) JOHN V. WILLSHIRE
    Vezava: Mehka
    34,73 €
  • Ogled izdelka
    Managing Customer Experience and Relationships(2022) PEPPERS, DON (PRESIDENT AND FOUNDER OF MARKETING 1:1, INC.),ROGERS, MARTHA, PH.D (FOUNDING PARTNER OF MARKETING 1:1, INC.)
    Vezava: Trda
    122,44 €
  • Ogled izdelka
    Customer Experience For Dummies(2015) BARNES, ROY,KELLEHER, BOB (THE EMPLOYEE ENGAGEMENT GROUP)
    Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety
    Vezava: Mehka
    25,00 €
  • Ogled izdelka
    Chief Customer Officer 2.0(2015) BLISS, JEANNE
    A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2. 0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.
    Vezava: Trda
    31,96 €
  • Ogled izdelka
    Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business(2013) DASU, SRIRAM,CHASE, RICHARD
    Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind cus
    Vezava: Trda
    44,46 €
  • Ogled izdelka
    Perfect Phrases for Customer Service, Second Edition(2011) BACAL, ROBERT
    Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
    Vezava: Mehka
    23,61 €
  • Ogled izdelka
    Brilliant Customer Service(2010) STEVENS, DEBRA
    Vezava: Mehka
    20,83 €
  • Ogled izdelka
    Best Practice Guide for Customer Service Professionals(2006) EDWARDS, STEPHANIE E.
    Vezava: Mehka
    6,89 €

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