Zbirka: Storitve za kupce
53 rezultatov
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Post-Pandemic Business Playbook(2023) MINTZ, OFERCOVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no longer operate as before because their customers are no longer operating as before.Vezava: Mehka51,31 € -
Five Star Service(2015) HEPPELL, MICHAELCreate magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to aVezava: Mehka18,21 € -
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Unlocking the Customer Value Chain - How Decoupling Drives Consumer Disruption(2019) THALES S. TEIXEIRAVezava: Trda35,05 € -
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations(2017) BERRY, LEONARD,SELTMAN, KENTThe leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America—now in paperbackVezava: Mehka35,04 € -
Managing Customer Experience and Relationships(2022) PEPPERS, DON (PRESIDENT AND FOUNDER OF MARKETING 1:1, INC.),ROGERS, MARTHA, PH.D (FOUNDING PARTNER OF MARKETING 1:1, INC.)Vezava: Trda123,05 € -
Customer Experience For Dummies(2015) BARNES, ROY,KELLEHER, BOB (THE EMPLOYEE ENGAGEMENT GROUP)Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a varietyVezava: Mehka25,22 € -
Chief Customer Officer 2.0(2015) BLISS, JEANNEA Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2. 0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.Vezava: Trda32,24 € -
Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business(2013) DASU, SRIRAM,CHASE, RICHARDHelps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind cusVezava: Trda44,85 € -
Perfect Phrases for Customer Service, Second Edition(2011) BACAL, ROBERTFilled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.Vezava: Mehka23,82 €
