Zbirka: Storitve za kupce
54 rezultatov
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Smrtonosna zdravila in organizirani kriminal: kako vsemogočne farmacevtske korporacije spodkopavajo javno zdravstvo(2019) PETER GOTZSCHEVezava: Mehka29,50 € -
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business(2012) FRANCES FREIVezava: Trda38,25 € -
Customer-Committed(2025) WEBER, MATHIASMathias Weber vividly illustrates how genuine customer commitment can be achieved in companies and provides the essential tools and measures, along with insights into concrete case studies.Vezava: Mehka91,86 € -
Human Sigma(2007) FLEMING, JOHN H.,ASPLUND, JIMHuman Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.Vezava: Trda32,42 € -
Design. Think. Make. Break. Repeat.(2018) TOMITSCH, MARTIN,WRIGLEY, CARAThis book is the first comprehensive collection of methods, tools and templates used when designing new products or services.Vezava: Mehka46,32 €
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Thinking in Services(2018) IQBAL, MAJIDWe think we know services — not a day goes by without using them — until we have to design them. It is then that their realities confront us, teasing us sometimes. While services have always been `designed’, the qualities of their designs are more importaVezava: Mehka47,87 €
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New Customer Experience Management(2022) YORGOV, IVAYLOA comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers’ needs in a personalized way.Vezava: Trda210,77 €
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diamond in the rough(2023) BELLEGHEM, STEVEN VANIn this book you will learn in very concrete steps and clear tips on how you can develop a customer-oriented corporate culture.Vezava: Mehka46,33 €
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Experience(2015) LOEFFLER, BRUCE,CHURCH, BRIANBring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customerVezava: Trda29,44 € -
Come Back Culture – 10 Business Practices That Create Lifelong Customers(2022) YOUNG, JASON,MALM, JONATHAN,SCHULZE, HORSTWant second looks, return visits, and lifelong customers at your business? These highly sought-after speakers and consultants provide valuable insights and practical ideas on how to create a business driven by hospitality and an environment that keeps peoVezava: Trda29,93 €
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Call Centers For Dummies(2010) BERGEVIN, REAL,KINDER, AFSHAN,SIEGEL, WINSTON,SIMPSON, BRUCEVezava: Mehka26,62 € -
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company(2008) MICHELLI, JOSEPH, PHDWhen it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success andVezava: Trda30,83 € -
Trusted Advisor(2002) MAISTER, DAVID H.,GALFORD, ROBERT,GREEN, CHARLESIn order to survive, today's professionals must earn the trust of their clients and re-earn it throughout their careers. Now David Maister, the famed ""guru's guru,"" joins forces with a pair of elite consultants to deliver a dynamic must read for successVezava: Mehka23,82 € -
Customer Success Pioneer(2019) LUCAS, KELLIEFind the right path the first time! Use this transformation handbook to navigate your way through the first year of defining, establishing and expanding a world-class Customer Success function for your company.Vezava: Mehka19,00 €
