Zbirka: Storitve za kupce
53 rezultatov
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Smrtonosna zdravila in organizirani kriminal: kako vsemogočne farmacevtske korporacije spodkopavajo javno zdravstvo(2019) PETER GOTZSCHEVezava: Mehka29,50 € -
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business(2012) FRANCES FREIVezava: Trda38,25 € -
Start with the Customer(2025) CROSS, PETER,CAUSON, JOStart with the Customer will reframe your understanding of the modern customer, guide you through the forces shaping their behaviour, reveal the golden rules and cardinal sins of service and help you build a world class service culture, fit for whatever yVezava: Mehka26,62 € -
Customer-Committed(2025) WEBER, MATHIASMathias Weber vividly illustrates how genuine customer commitment can be achieved in companies and provides the essential tools and measures, along with insights into concrete case studies.Vezava: Mehka91,86 € -
Human Sigma(2007) FLEMING, JOHN H.,ASPLUND, JIMHuman Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.Vezava: Trda32,42 € -
Design. Think. Make. Break. Repeat.(2018) TOMITSCH, MARTIN,WRIGLEY, CARAThis book is the first comprehensive collection of methods, tools and templates used when designing new products or services.Vezava: Mehka46,32 €
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New Customer Experience Management(2022) YORGOV, IVAYLOA comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers’ needs in a personalized way.Vezava: Trda210,77 €
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diamond in the rough(2023) BELLEGHEM, STEVEN VANIn this book you will learn in very concrete steps and clear tips on how you can develop a customer-oriented corporate culture.Vezava: Mehka46,33 €
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Come Back Culture – 10 Business Practices That Create Lifelong Customers(2022) YOUNG, JASON,MALM, JONATHAN,SCHULZE, HORSTWant second looks, return visits, and lifelong customers at your business? These highly sought-after speakers and consultants provide valuable insights and practical ideas on how to create a business driven by hospitality and an environment that keeps peoVezava: Trda29,93 €
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Call Centers For Dummies(2010) BERGEVIN, REAL,KINDER, AFSHAN,SIEGEL, WINSTON,SIMPSON, BRUCEVezava: Mehka26,62 € -
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company(2008) MICHELLI, JOSEPH, PHDWhen it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success andVezava: Trda30,83 € -
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Trusted Advisor(2002) MAISTER, DAVID H.,GALFORD, ROBERT,GREEN, CHARLESIn order to survive, today's professionals must earn the trust of their clients and re-earn it throughout their careers. Now David Maister, the famed ""guru's guru,"" joins forces with a pair of elite consultants to deliver a dynamic must read for successVezava: Mehka23,82 € -
Customer Success Pioneer(2019) LUCAS, KELLIEFind the right path the first time! Use this transformation handbook to navigate your way through the first year of defining, establishing and expanding a world-class Customer Success function for your company.Vezava: Mehka19,00 €
