Storitve za kupce

Ogled izdelka

This is Marketing: You Can't Be Seen Until You Learn To See(2018) SETH GODIN

Vezava: Mehka

23,82 €

Ogled izdelka

How To Become A Rainmaker(2013) JEFFREY J. FOX

Vezava: Mehka

19,62 €

Ogled izdelka

Uncommon Service: How to Win by Putting Customers at the Core of Your Business(2012) FRANCES FREI

Vezava: Trda

38,25 €

Ogled izdelka

The Thank You Economy(2011) GARY VAYNERCHUK

Vezava: Trda

40,20 €

Ogled izdelka

Raving Fans!(1998)

Vezava:

14,01 €

Ogled izdelka

Start with the Customer(2025) CROSS, PETER,CAUSON, JO

Start with the Customer will reframe your understanding of the modern customer, guide you through the forces shaping their behaviour, reveal the golden rules and cardinal sins of service and help you build a world class service culture, fit for whatever y

Vezava: Mehka

23,24 €

Ogled izdelka

Paradigm of Customer Recovery(2000) DAWSON, KEN G

Vezava: Mehka

17,81 €

Ogled izdelka

Human Sigma(2007) FLEMING, JOHN H.,ASPLUND, JIM

Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.

Vezava: Trda

32,42 €

Ogled izdelka

Customer Service(2020) ADEKUNLE, RAZAQ A

Vezava: Mehka

23,32 €

Ogled izdelka

Design. Think. Make. Break. Repeat.(2018) TOMITSCH, MARTIN,WRIGLEY, CARA

This book is the first comprehensive collection of methods, tools and templates used when designing new products or services.

Vezava: Mehka

46,32 €

Ogled izdelka

Come Back Culture – 10 Business Practices That Create Lifelong Customers(2022) YOUNG, JASON,MALM, JONATHAN,SCHULZE, HORST

Want second looks, return visits, and lifelong customers at your business? These highly sought-after speakers and consultants provide valuable insights and practical ideas on how to create a business driven by hospitality and an environment that keeps peo

Vezava: Trda

29,93 €

Ogled izdelka

Call Centers For Dummies(2010) BERGEVIN, REAL,KINDER, AFSHAN,SIEGEL, WINSTON,SIMPSON, BRUCE

Vezava: Mehka

26,62 €

Ogled izdelka

New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company(2008) MICHELLI, JOSEPH, PHD

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and

Vezava: Trda

37,84 €

Ogled izdelka

Ten Principles Behind Great Customer Experiences, The(2012) WATKINSON, MATT

Vezava: Mehka

34,92 €

Ogled izdelka

Trusted Advisor(2002) MAISTER, DAVID H.,GALFORD, ROBERT,GREEN, CHARLES

In order to survive, today's professionals must earn the trust of their clients and re-earn it throughout their careers. Now David Maister, the famed ""guru's guru,"" joins forces with a pair of elite consultants to deliver a dynamic must read for success

Vezava: Mehka

23,82 €

Ogled izdelka

Customer Relationship Management(2013) PEELEN, ED,BELTMAN, ROB

Vezava: Mehka

144,57 €

Ogled izdelka

Customer Success Pioneer(2019) LUCAS, KELLIE

Find the right path the first time! Use this transformation handbook to navigate your way through the first year of defining, establishing and expanding a world-class Customer Success function for your company.

Vezava: Mehka

19,00 €