Storitve za kupce

Ogled izdelka

The Customer Success Economy - Why Every Aspect of Your Business Model Needs A Paradigm Shift(2020) NICK MEHTA

Vezava: Mehka

30,84 €

Ogled izdelka

Effective Complaint Management(2019) STAUSS, BERND,SEIDEL, WOLFGANG

Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.

Vezava: Trda

122,49 €

Ogled izdelka

(Ne)prijetna izkušnja ali Kako uspešno reševati pritožbe in reklamacije(2018) BORUT ZORAN

Vezava: Broširana

18,90 €

Ogled izdelka

Nuanced Account Management(2018) SHANKAR, BALA

This book is a comprehensive practical guide for account managers, sales teams and account leaders operating in the B2B space. With a nuanced version of ‘account management’ that will potentially be a game changer, the book offers a personnel-and-process

Vezava: Mehka

25,22 €

Ogled izdelka

Gold Standard(2021) COWIE, COLIN

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients.

Vezava: Trda

28,04 €

Ogled izdelka

On Time, in Full: Achieving Perfect Delivery with Lean Thinking in Purchasing, Supply Chain, and Production Planning(2017) TIMOTHY MCLEAN

Vezava: Mehka

49,88 €

Ogled izdelka

Journey Mapping Playbook(2020) ANGRAVE, JERRY

Vezava: Mehka

51,56 €

Ogled izdelka

Dealing with Difficult People(2022) LILLEY, ROY

Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.

Vezava: Mehka

19,40 €

Ogled izdelka

User Research(2022) MARSH, STEPHANIE

Put the consumer back into the heart of your campaigns with this bestselling guide to user experience and research, offering practical and straightforward advice on the most up-to-date research methods.

Vezava: Mehka

62,71 €

Ogled izdelka

Dealing with Difficult People(2019) LILLEY, ROY

Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.

Vezava: Trda

32,08 €

Ogled izdelka

Hug Your Customers(2004) MITCHELL, JACK

From small independent businesses to established conglomerates, this title offers a tool for ensuring repeat business.

Vezava: Mehka

18,21 €

Ogled izdelka

Customer Service Skills for Success ISE(2022) LUCAS, ROBERT

Vezava: Mehka

92,74 €

Ogled izdelka

The Best Service Is No Service: How to Liberate Your Customers From Customer Service, Keep Them Happy, and Control Costs(2008)

Vezava: Trda

33,65 €

Ogled izdelka

Service Design for Business: A Practical Guide to Optimizing the Customer Experience(2016) BEN REASON

Vezava: Trda

33,65 €

Ogled izdelka

The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets(2011) ROBERT B MILLER

Vezava: Mehka

66,51 €

Ogled izdelka

The Customer Rules: The 39 essential rules for delivering sensational service(2013) LEE COCKERELL

Vezava: Mehka

21,02 €

Ogled izdelka

Post-Pandemic Business Playbook(2023) MINTZ, OFER

COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no longer operate as before because their customers are no longer operating as before.

Vezava: Mehka

32,07 €

Ogled izdelka

Five Star Service(2015) HEPPELL, MICHAEL

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to a

Vezava: Mehka

18,21 €