Storitve za kupce

54 rezultatov

  • Ogled izdelka
    Connected Strategy - Building Continuous Customer Relationships for Competitive Advantage(2019) NICOLAJ SIGGELKOW
    Vezava: Trda
    40,20 €
  • Ogled izdelka
    The Customer Success Economy - Why Every Aspect of Your Business Model Needs A Paradigm Shift(2020) NICK MEHTA
    Vezava: Mehka
    30,57 €
  • Ogled izdelka
    Effective Complaint Management(2019) STAUSS, BERND,SEIDEL, WOLFGANG
    Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
    Vezava: Trda
    122,11 €
  • Ogled izdelka
    Executive Engagement Strategies(2020) BURGESS, BEV
    Win the attention of high-level decision makers in large corporations; spark their interest and earn their trust to achieve long-term, sustainable mutual value.
    Vezava: Mehka
    60,62 €
  • Ogled izdelka
    (Ne)prijetna izkušnja ali Kako uspešno reševati pritožbe in reklamacije(2018) BORUT ZORAN
    Vezava: Broširana
    18,90 €
  • Ogled izdelka
    A Hotel Manager's Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction(2015) VINCENT P. MAGNINI
    Vezava: Mehka
    130,71 €
  • Ogled izdelka
    Marketing Wisdom(2018)
    This book represents the work of some of the contemporary world leaders in marketing. With new ideas and nuances being discovered every day, it has become a real challenge for marketers and students of marketing to keep up to date on important contemporar
    Vezava: Trda
    29,15 €
  • Ogled izdelka
    Gold Standard(2021) COWIE, COLIN
    Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients.
    Vezava: Trda
    27,79 €
  • Ogled izdelka
    The Practical Guide to Achieving Customer Satisfaction in Events and Hotels(2022) PHILIP BERNERS
    Vezava: Mehka
    44,23 €
  • Ogled izdelka
    Journey Mapping Playbook(2020) ANGRAVE, JERRY
    Vezava: Mehka
    49,84 €
  • Ogled izdelka
    Offer You Can't Refuse(2020) BELLEGHEM, STEVEN VAN
    How can you stay relevant for your customers? The answer is a combination of the following three factors: technology, personal involvement and social commitment.
    Vezava: Mehka
    44,79 €
  • Ogled izdelka
    User Research(2022) MARSH, STEPHANIE
    Put the consumer back into the heart of your campaigns with this bestselling guide to user experience and research, offering practical and straightforward advice on the most up-to-date research methods.
    Vezava: Mehka
    60,62 €
  • Ogled izdelka
    How To Become A Rainmaker(2013) FOX, JEFFREY J
    Rainmakers are the people who bring money into their organisations and this book is packed with hints and tips to pursue prospective customers and keep them.
    Vezava: Mehka
    19,44 €
  • Ogled izdelka
    Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification(2013) PAHARIA, RAJAT
    The new secret to driving Loyalty that pays. Once revolutionary, loyalty programs designed to differentiate products quickly became commoditized. This book shows you how to create a system powered by human motivation and digital technology that creates on
    Vezava: Trda
    47,76 €
  • Ogled izdelka
    Practical Customer Success Management(2019) ADAMS, RICK
    This book provides a simple-to-follow best practice framework that explains what the core CSM (customer success management) steps are at each stage of the customer journey to business outcome success.
    Vezava: Trda
    71,22 €
  • Ogled izdelka
    Dealing with Difficult People(2019) LILLEY, ROY
    Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
    Vezava: Trda
    31,01 €
  • Ogled izdelka
    Hug Your Customers(2004) MITCHELL, JACK
    From small independent businesses to established conglomerates, this title offers a tool for ensuring repeat business.
    Vezava: Mehka
    18,05 €
  • Ogled izdelka
    Customer Service Skills for Success ISE(2022) LUCAS, ROBERT
    Vezava: Mehka
    89,88 €
  • Ogled izdelka
    The Best Service Is No Service: How to Liberate Your Customers From Customer Service, Keep Them Happy, and Control Costs(2008)
    Vezava: Trda
    33,35 €
  • Ogled izdelka
    Service Design for Business: A Practical Guide to Optimizing the Customer Experience(2016) BEN REASON
    Vezava: Trda
    33,35 €

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