Storitve za kupce

43 rezultatov

  • Ogled izdelka
    Remarkable Retail(2021) DENNIS, STEVE
    Vezava: Trda
    33,65 €
  • Ogled izdelka
    Effective Complaint Management(2019) STAUSS, BERND,SEIDEL, WOLFGANG
    Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
    Vezava: Trda
    122,49 €
  • Ogled izdelka
    (Ne)prijetna izkušnja ali Kako uspešno reševati pritožbe in reklamacije(2018) BORUT ZORAN
    Vezava: Broširana
    18,90 €
  • Ogled izdelka
    Nuanced Account Management(2018) SHANKAR, BALA
    This book is a comprehensive practical guide for account managers, sales teams and account leaders operating in the B2B space. With a nuanced version of ‘account management’ that will potentially be a game changer, the book offers a personnel-and-process
    Vezava: Mehka
    25,22 €
  • Ogled izdelka
    Journey Mapping Playbook(2020) ANGRAVE, JERRY
    Vezava: Mehka
    51,56 €
  • Ogled izdelka
    Dealing with Difficult People(2022) LILLEY, ROY
    Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
    Vezava: Mehka
    19,40 €
  • Ogled izdelka
    Dealing with Difficult People(2019) LILLEY, ROY
    Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
    Vezava: Trda
    32,08 €
  • Ogled izdelka
    Hug Your Customers(2004) MITCHELL, JACK
    From small independent businesses to established conglomerates, this title offers a tool for ensuring repeat business.
    Vezava: Mehka
    18,21 €
  • Ogled izdelka
    Customer Service Skills for Success ISE(2022) LUCAS, ROBERT
    Vezava: Mehka
    92,74 €
  • Ogled izdelka
    The Best Service Is No Service: How to Liberate Your Customers From Customer Service, Keep Them Happy, and Control Costs(2008)
    Vezava: Trda
    33,65 €
  • Ogled izdelka
    Service Design for Business: A Practical Guide to Optimizing the Customer Experience(2016) BEN REASON
    Vezava: Trda
    33,65 €
  • Ogled izdelka
    The New Successful Large Account Management: How to Hold onto Your Most Important Customers and Turn Them into Long Term Assets(2011) ROBERT B MILLER
    Vezava: Mehka
    66,51 €
  • Ogled izdelka
    The Customer Rules: The 39 essential rules for delivering sensational service(2013) LEE COCKERELL
    Vezava: Mehka
    21,02 €
  • Ogled izdelka
    Post-Pandemic Business Playbook(2023) MINTZ, OFER
    COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no longer operate as before because their customers are no longer operating as before.
    Vezava: Mehka
    32,07 €
  • Ogled izdelka
    Five Star Service(2015) HEPPELL, MICHAEL
    Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to a
    Vezava: Mehka
    18,21 €
  • Ogled izdelka
    Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations(2017) BERRY, LEONARD,SELTMAN, KENT
    The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America—now in paperback
    Vezava: Mehka
    35,04 €
  • Ogled izdelka
    Copy, Copy, Copy: How to Do Smarter Marketing by Using Other People's Ideas(2015) JOHN V. WILLSHIRE
    Vezava: Mehka
    35,04 €
  • Ogled izdelka
    Be Our Guest (10th Anniversary Updated Edition)(2011) KINNI, TED
    Vezava: Trda
    39,90 €
  • Ogled izdelka
    Managing Customer Experience and Relationships(2022) PEPPERS, DON (PRESIDENT AND FOUNDER OF MARKETING 1:1, INC.),ROGERS, MARTHA, PH.D (FOUNDING PARTNER OF MARKETING 1:1, INC.)
    Vezava: Trda
    123,05 €
  • Ogled izdelka
    Customer Experience For Dummies(2014) BARNES, ROY,KELLEHER, BOB (THE EMPLOYEE ENGAGEMENT GROUP)
    Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety
    Vezava: Mehka
    25,22 €