Zbirka: Storitve za kupce
54 rezultatov
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Effective Complaint Management(2019) STAUSS, BERND,SEIDEL, WOLFGANGFurther, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.Vezava: Trda122,49 € -
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Nuanced Account Management(2018) SHANKAR, BALAThis book is a comprehensive practical guide for account managers, sales teams and account leaders operating in the B2B space. With a nuanced version of ‘account management’ that will potentially be a game changer, the book offers a personnel-and-processVezava: Mehka25,22 € -
Dealing with Difficult People(2022) LILLEY, ROYGain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.Vezava: Mehka19,40 € -
User Research(2022) MARSH, STEPHANIEPut the consumer back into the heart of your campaigns with this bestselling guide to user experience and research, offering practical and straightforward advice on the most up-to-date research methods.Vezava: Mehka62,71 € -
How To Become A Rainmaker(2013) FOX, JEFFREY JRainmakers are the people who bring money into their organisations and this book is packed with hints and tips to pursue prospective customers and keep them.Vezava: Mehka19,62 € -
Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification(2013) PAHARIA, RAJATThe new secret to driving Loyalty that pays. Once revolutionary, loyalty programs designed to differentiate products quickly became commoditized. This book shows you how to create a system powered by human motivation and digital technology that creates onVezava: Trda49,41 € -
Practical Customer Success Management(2019) ADAMS, RICKThis book provides a simple-to-follow best practice framework that explains what the core CSM (customer success management) steps are at each stage of the customer journey to business outcome success.Vezava: Trda73,49 € -
Dealing with Difficult People(2019) LILLEY, ROYGain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.Vezava: Trda32,08 € -
Hug Your Customers(2004) MITCHELL, JACKFrom small independent businesses to established conglomerates, this title offers a tool for ensuring repeat business.Vezava: Mehka18,21 €
